All of our products have been developed to meet the highest quality standards and have a long service life as a result. However, we only offer warranties for our Curaprox sonic toothbrushes. These warranties last for two years. You also have the option of extending the warranty completely free of charge for another year. To do this, simply go to your user account and extend the warranty under ‘Registered products’.

Take advantage of our first-class customer service and extend the warranty on any of our sonic toothbrushes. Simply go to "Registered products" in your user account and register a new product. This will extend the warranty from two years to three. 

If you do not yet have a Curaprox user account, then now is the time to get one! To get started, click "Sign in" in the menu at the top of the web page.

Please inform us of the faulty product as soon as possible using the contact form or by phone on 01480 862 084 between Monday-Thursday 9am-5pm and Fridays 9am-4pm. We will then look into whether we can replace it and tell you what to do next.

You can return items to Curaprox within 30 days, unopened and in their original packaging. If the item is like new, the purchase price will be refunded to you via the payment method used. It takes around 3–10 working days to process returns once they have been received.

Write to us using the contact form. We will then look into whether we can replace it and tell you what to do next.

You can return products within 30 days from the day on which the items were delivered to you. If 30 days have already passed, please contact our customer service team using the contact form and we will consider your case on an individual basis.

We generally accept returns of any items that are still in their packaging. Unfortunately, we are unable to accept returns of hygiene products that have been opened. These include toothbrushes, toothpaste, interdental brushes, soothers, etc.

Write to us using the contact form. We will then check whether the item(s) can be returned and inform you of the next steps to take.

Does our Hydrosonic toothbrush not work for you? You can return it within 30 days of purchase and we will give you your money back.

Write to us using the contact form. We will then inform you of the next steps to take.

You can get in touch with our customer service team via our contact form.

If you are unable to resolve the fault with the help of our customer service team, we will send you a pre-paid return label. You can then return the Hydrosonic toothbrush free of charge with a description of the fault.

1. If you are not completely satisfied with your Samba toothbrush, you may return it within 60 days of your purchase date to receive a full refund.
   
   
2. The product must be returned in its original packaging and include all its components and accessories. Returns with missing parts or without the original packaging will not qualify for a refund.
   
   
3. Please ensure the product is undamaged and free from signs of wear or use. Any item that is returned damaged or not in its original condition may be denied a refund.
   
   
4. All returns are subject to inspection before a refund is processed. We reserve the right to refuse a return if it does not meet our return conditions.
   
   
5. Customers are responsible for return shipping costs unless the product is defective, or an error occurred when filling the order.
   
   
6. We cannot process returns for items purchased from third-party sellers. Please contact the seller directly for their specific return policy.

How to return: Write to us using the contact form or call us on 1.800.919.0120, Monday through Thursday, 7am - 4pm (AZT) and Friday, 7am - 11am (AZT).